Journey Management Training

Implement Journey Management Faster & Based on Real-World Experiences

Join the waitlist

Get ahead with the skills for the future of Customer Experience, and

kick off Journey Management with confidence in your organisation.

Get ahead with the skills for the future of Customer Experience, and kick off Journey Management with confidence in your organisation.

James Field

Design Lead @ Ferguson

Best people

“Great opportunity to reflect on your approach to Journey Management with some of the best people out there that are making it happen! it renewed my excitement and inspiration on how I will develop my practice.”

Laura Hoogenstraaten

CX lead at Centraal Beheer

Transformative

“Participating in this workshop was transformative, deepening my understanding of Journey Management with practical tools and insights.”

Frits Beerthuizen

CX Lead at Nationale Nederlanden

Passion

“The presenters’ evident passion and deep knowledge enriched the experience, making it both engaging and invaluable for my role as a UX Designer.”

Simon Goldsmith

Service Designer @ Lloyds

Best practice

“You will leave with sound theory and frameworks to tackle vision setting and implementation of a pilot, as well as best practice when it comes to optimization over time.”

Mark Nijland

CX lead @ Post.nl

Knowledgable

“The training was given by 3 highly passionate and knowledgeable people! It gives you a lot of guides, frameworks and templates to start working on JM!”

Megan Armour

Journey Management Lead @ Lloyds

Valuable & actionable

“Highly valuable, actionable and informative for any CX professional who wants to move into journey management.”

Testimonials

Get certified in the future of

customer experience

Get certified in the future of

customer experience

Get ahead in 2025... learn the skills needed for service design roles of the future.

Join the waitlist

Journey Management Alliance

e: simon.conway@jm-alliance.com

Journey Management Alliance

Trusted by companies like

Acquire the confidence to build a successful Journey Management practice

With our highly practical Journey Management training.

Proven techniques you

can apply on day one

Proven techniques you can apply on day one

We teach practical, proven techniques that are deeply rooted in real-world experience of driving transformation at large, complex enterprises.

A blended learning

experience

A blended learning

experience

We provide an engaging and interactive training experience, with plenty of Q&A and group exercises using state-of-the-art tools and a custom-built case for your context.